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Heart Cup Coffee

2

Except for the crispy kaju fry, this café visit was disappointing with poor food quality and abrupt service.

10 July 2025

I visited Heart Cup Coffee in Kondapur expecting a decent café experience, but the visit turned out to be largely disappointing.


We started with Masala Chai, which unfortunately tasted like extremely diluted surf water, lacking both flavor and strength. It didn’t resemble a proper masala chai at all.


The Kaju Fry turned out to be the only saving grace of the meal. The kajus were whole, high quality, perfectly fried, crispy, and coated with balanced spices. The portion size was also generous, making it the only dish worth appreciating.


Next came the Mutton Keema Pulao, which was a complete disaster. Instead of a properly cooked pulao, it felt like plain boiled rice mixed with a spicy paste, lacking depth, aroma, or proper integration of flavors.


The Alfredo Penne Pasta didn’t perform any better. The sauce lacked creaminess, and the pasta itself was undercooked, making the dish quite disappointing.


Another issue was the staff attitude. Responses from the waiters were abrupt, and many items were met with repeated “not available” answers, which further affected the dining experience.


The ambience was decent, but it clearly needs better maintenance to match expectations from a café of this scale.


Overall, except for the kaju fry, the experience fell short in both food quality and service.


The total bill came to ₹2166.

Quick Snapshot

🌟 Rating: ⭐⭐☆☆☆ (2/5)
🍛 Highlight Dish: Kaju Fry
💰 Total Bill: ₹2166
📍 Kondapur, Hyderabad


Pros & Cons

Pros:
✅ Excellent kaju fry
✅ Decent ambience


Cons:
❌ Masala chai tasted extremely diluted
❌ Mutton keema pulao poorly executed
❌ Alfredo pasta undercooked and lacking creaminess
❌ Abrupt staff attitude
❌ Multiple items unavailable
❌ Ambience needs better maintenance

This review is based on my personal experience and opinions. It is not intended to defame, mislead, or harm any business. Food quality, taste, and service may vary for different customers. Viewers are encouraged to experience and make their own decisions.

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